[Remote] Customer Solutions and Success Manager

Note: The job is a remote job and is open to candidates in USA. Snap2Insight empowers CPG and retail teams to win at the shelf by improving shopper experience and simplifying store execution. The Customer Solutions and Success Manager will own the customer journey from onboarding through expansion, ensuring customers maximize the value of Snap2Insight while building trusted relationships and managing complex client interactions.ResponsibilitiesBe the quarterback of all things customer relatedServe as the strategic day-to-day contact for a portfolio of CPG, distributor, and retail customersBuild trusted relationships with both internal and external stakeholders - implementation counterparts in customer teams, customer execs, and Snap2Insight field teams, sales leadership, category management, and product & eng teamsGather customer requirements, translate them into clear business and technical requirements, and help product and engg teams prioritize across multiple customersManage customer support issues from intake through resolution with urgency and professionalismProactively identify opportunities to improve adoption, ROI, and long-term retentionLead onboarding for new customers, including scope definition, timelines, success metrics, and trainingCoordinate internal teams to ensure smooth launches and on-time deliveryManage the implementation plan, prepare weekly implementation progress reports, risks, priorities, and milestones across multiple projectsHelp customers operationalize Snap2Insight into daily field execution routines, hit value milestones and realize value from the Snap2Insight platformResponsible for weekly executive summary during implementation, and monthly progress/status report post implementationProactively gather customer data requirements, and build recurring reports for easy customer consumptionHandle additional data requests and customer reporting needs independently using AI tools and platform outputsLearn from customer requests and work with Snap2Insight prod & eng team to productize themInterpret results and convert insights into clear business recommendationsEscalate complex technical issues when needed while maintaining customer confidenceContinuously run white space analysis, identify and support expansion opportunities within existing accountsParticipate in discovery calls, demos, and prospective client meetingsHelp develop customer success stories, ROI case studies, and sales materialsRepresent Snap2Insight at retail and CPG industry events, conferences, and trade showsSkills4–6 years of experience in customer success, account management, project management, or SaaS deliveryRetail or CPG industry experience strongly preferredStrong understanding of store operations, merchandising, retail execution, or field sales processesProven ability to manage complex client relationships with multiple stakeholdersComfort working with data, dashboards, analytics, and AI-driven toolsExcellent communication skills with the ability to simplify technical topics for business usersHighly organized, detail-oriented, and able to manage multiple prioritiesSelf-starter mentality with strong ownership and urgencyExperience with retail audits, syndicated data, trade promotion, or category managementExperience working with distributors or merchandising organizationsExposure to image recognition, AI analytics, or retail technology platformsExperience representing a company at trade events or customer conferencesCompany OverviewSnap2Insight is an Internet based company. It was founded in 2016, and is headquartered in Portland, Oregon, USA, with a workforce of 11-50 employees. Its website is http://www.snap2insight.com/.