[Remote] Customer Service Technician
Note: The job is a remote job and is open to candidates in USA. Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. The role involves responding to technical issues escalated by customers and acting as a liaison between operations, the client, and Engineering/Development.ResponsibilitiesRespond to technical issues escalated by customersAct as a liaison between operations, the client, and Engineering/DevelopmentRespond to end user request for assistance using existing manuals and scripted responsesEffectively interact with customersRefer ongoing issues to the appropriate engineering support teamSkillsHigh school diploma or GEDExperience with problem solving, debugging, and providing solutions to technical issuesAbility to prioritize and execute tasks in a high-pressure environmentExperience working within a team-oriented, collaborative, agile environmentHighly self-motivated and directed with the ability to manage multi-discipline triage callsExperience documenting and communicating work-a-rounds and solutions clearlyCompany OverviewGritter Francona specializes in health care, human resource management and IT solutions to government. It was founded in 2013, and is headquartered in Rockville, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.gritterfrancona.com.