[Remote] Customer Service Support Specialist
Note: The job is a remote job and is open to candidates in USA. Child's Play School is seeking a Customer Service Support Specialist to provide outstanding support to families throughout enrollment, registration, and program participation. This remote role focuses on answering inquiries, resolving concerns, maintaining records, and ensuring a positive family experience.ResponsibilitiesRespond to inquiries via phone, email, and chatAssist families with enrollment and account-related questionsResolve customer concerns professionally and efficientlyMaintain accurate records of customer interactionsUpdate customer information in company systemsCoordinate with internal teams to resolve issuesProvide scheduling and administrative supportDeliver exceptional customer service experiencesSkillsHigh school diploma or equivalentStrong communication and problem-solving skillsAbility to multitask in a remote environmentProfessional and customer-focused attitudeComfortable using online communication toolsCustomer service or administrative experienceBenefitsRemote work flexibilityPaid trainingFlexible schedulingCareer advancement opportunitiesSupportive work environmentCompany OverviewAt Child's Play, we believe that children grow, learn, and thrive by exploring the world around them. It was founded in 2019, and is headquartered in Oakland, California, US, with a workforce of 2-10 employees. Its website is https://www.childsplaywonderschool.com.