Experienced Customer Solutions Representative - Collector - Remote Opportunity with careerzynith
**Join careerzynith's dynamic team and embark on a rewarding career in customer service and collections!**
Are you a customer-centric individual with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Solutions Representative - Collector to join our team. As a key member of our collections team, you will play a vital role in helping customers get back on track with their financial obligations while providing exceptional customer service.
**About careerzynith**
careerzynith is a customer-centric, leading digital financial services company that is relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are committed to diversity and inclusion in the workplace and strive to create a culture that values and respects the unique perspectives and experiences of our employees.
**The Opportunity**
As a Customer Solutions Representative - Collector, you will be responsible for contacting customers to determine the reason for payment delinquency and negotiating payment commitments. You will work in a fun team environment, helping customers bring their accounts current while maintaining professionalism and adhering to industry best practices. With extensive training and a focus on compliance, negotiating, and selling skills, you will be equipped to handle accounts with speed and accuracy while meeting required performance standards and metrics.
**Key Responsibilities:**
* Contact customers to determine reason for payment delinquency and negotiate payment commitments
* Handle accounts with speed and accuracy while maintaining professionalism
* Complete phone calls to meet required performance standards and metrics
* Confirm and/or negotiate payment arrangements; research any discrepancies
* Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
* Must maintain strict confidentiality
* Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
* Uses computerized system for tracking, information gathering, and/or troubleshooting
* Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame
* Evaluate accounts to find a win/win solution to avoid repossession loss
* Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
* Responds with accurate information pertinent to the caller's questions using professionalism and integrity
* Adhere to all state and federal laws in the handling of accounts
**Essential Qualifications:**
* High School Diploma or equivalent required
* Prior experience in financial services or similar industry preferred
* Associate degree or bachelor's degree in business or related field may be used in lieu of experience
* Bilingual skills (Spanish) are a plus
* Excellent listening, oral, and written communication skills
* Attention to detail
* Professional phone etiquette
* Skip tracing skills preferred
* Sales and/or persuasive negotiation skills
* Microsoft Windows and internet-based applications experience required
* Basic typing/data entry skills
* Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
**Preferred Qualifications:**
* Associate degree or bachelor's degree in business or related field
* Prior experience in collections or customer service
* Certification in collections or customer service
* Experience with computerized systems for tracking, information gathering, and/or troubleshooting
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong analytical and problem-solving skills
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Strong negotiation and sales skills
* Ability to adapt to changing policies and procedures
**Career Growth Opportunities and Learning Benefits:**
* careerzynith offers a comprehensive training program to ensure your success in the role
* Opportunities for career growth and advancement within the company
* Access to ongoing training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* careerzynith is a remote-friendly company with a flexible work environment
* Collaborative and supportive work environment
* Opportunities for socialization and team-building activities
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits:**
* Competitive base pay range: $47,840 - $52,000 USD
* Incentive compensation: Eligible to participate in a variable incentive plan
* Comprehensive benefits package, including:
+ Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly
+ Planning for the Future: Industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs
+ Supporting your Health & Well-being: Flexible health and insurance options, including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program
+ Building a Family: Adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
+ Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for helping people, we encourage you to apply for this exciting opportunity! Please visit our website at [www.careerzynith.com](http://www.careerzynith.com) to submit your application.
Apply for this job
Are you a customer-centric individual with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Solutions Representative - Collector to join our team. As a key member of our collections team, you will play a vital role in helping customers get back on track with their financial obligations while providing exceptional customer service.
**About careerzynith**
careerzynith is a customer-centric, leading digital financial services company that is relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are committed to diversity and inclusion in the workplace and strive to create a culture that values and respects the unique perspectives and experiences of our employees.
**The Opportunity**
As a Customer Solutions Representative - Collector, you will be responsible for contacting customers to determine the reason for payment delinquency and negotiating payment commitments. You will work in a fun team environment, helping customers bring their accounts current while maintaining professionalism and adhering to industry best practices. With extensive training and a focus on compliance, negotiating, and selling skills, you will be equipped to handle accounts with speed and accuracy while meeting required performance standards and metrics.
**Key Responsibilities:**
* Contact customers to determine reason for payment delinquency and negotiate payment commitments
* Handle accounts with speed and accuracy while maintaining professionalism
* Complete phone calls to meet required performance standards and metrics
* Confirm and/or negotiate payment arrangements; research any discrepancies
* Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
* Must maintain strict confidentiality
* Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
* Uses computerized system for tracking, information gathering, and/or troubleshooting
* Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame
* Evaluate accounts to find a win/win solution to avoid repossession loss
* Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
* Responds with accurate information pertinent to the caller's questions using professionalism and integrity
* Adhere to all state and federal laws in the handling of accounts
**Essential Qualifications:**
* High School Diploma or equivalent required
* Prior experience in financial services or similar industry preferred
* Associate degree or bachelor's degree in business or related field may be used in lieu of experience
* Bilingual skills (Spanish) are a plus
* Excellent listening, oral, and written communication skills
* Attention to detail
* Professional phone etiquette
* Skip tracing skills preferred
* Sales and/or persuasive negotiation skills
* Microsoft Windows and internet-based applications experience required
* Basic typing/data entry skills
* Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
**Preferred Qualifications:**
* Associate degree or bachelor's degree in business or related field
* Prior experience in collections or customer service
* Certification in collections or customer service
* Experience with computerized systems for tracking, information gathering, and/or troubleshooting
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong analytical and problem-solving skills
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Strong negotiation and sales skills
* Ability to adapt to changing policies and procedures
**Career Growth Opportunities and Learning Benefits:**
* careerzynith offers a comprehensive training program to ensure your success in the role
* Opportunities for career growth and advancement within the company
* Access to ongoing training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* careerzynith is a remote-friendly company with a flexible work environment
* Collaborative and supportive work environment
* Opportunities for socialization and team-building activities
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits:**
* Competitive base pay range: $47,840 - $52,000 USD
* Incentive compensation: Eligible to participate in a variable incentive plan
* Comprehensive benefits package, including:
+ Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly
+ Planning for the Future: Industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs
+ Supporting your Health & Well-being: Flexible health and insurance options, including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program
+ Building a Family: Adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
+ Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for helping people, we encourage you to apply for this exciting opportunity! Please visit our website at [www.careerzynith.com](http://www.careerzynith.com) to submit your application.
Apply for this job