[Remote] Customer Service & Support Representative - Customer Care Center Eastern/Central Time Zones Only

Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its employees and aims to provide the best experience for its customers. The Customer Service Representative will offer routine service support to customers, addressing inquiries about products, services, and account issues while ensuring high levels of customer satisfaction.ResponsibilitiesPerforms customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customersDelivers CARES model to customers and service partnersReceives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are servedResolves customer service inquiries and issuesRecommends appropriate solutionsRefers complex or reoccurring issuesMaintains high levels of customer satisfaction consistent with PNC's core valuesDemonstrates commitment to quality through customer and service partner interactionsDocuments customer interactions and completes service requests to minimize customer effort or additional actionSkillsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a roleRoles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary dutiesTypically In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be consideredEmployees must provide the following additional requirements for success in a virtual role: Work Space – A dedicated and confidential work space which includes a door that can be closed for privacyHigh speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speedsThis connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL), or any other ISP that is not cable or fiberYou must have wired connection in the room with the modem and routerWireless internet is not permitted/supportedPNC will not provide sponsorship for employment visas or participate in STEM OPT for this positionAccountabilityContinual Improvement ProcessCustomer InteractionsCustomer ServiceDecision MakingRelationship BuildingResults-OrientedTechnical SupportAccuracy and Attention to DetailCustomer Experience ManagementDecision Making and Critical ThinkingEffective CommunicationsFraud Detection and PreventionKnowledge of a Specific Customer Support FunctionManaging Multiple PrioritiesProblem SolvingProducts and ServicesTech SavvyBenefitsMedical/prescription drug coverage (with a Health Savings Account feature)Dental and vision optionsEmployee and spouse/child life insuranceShort and long-term disability protection401(k) with PNC matchPension and stock purchase plansDependent care reimbursement accountBack-up child/elder careAdoption, surrogacy, and doula reimbursementEducational assistance, including select programs fully paidA robust wellness program with financial incentivesMaternity and/or parental leaveUp to 11 paid holidays each year9 occasional absence days each year, unless otherwise required by lawBetween 15 to 25 vacation days each year, depending on career level and years of serviceCompany OverviewPNC is a financial service company providing bank deposits products and services to its community. It was founded in 1845, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.pnc.com.



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