[Remote] Customer Service Specialist I

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit within the healthcare technology industry. They are seeking a Customer Service Specialist I to provide support through phone, email, and chat, troubleshoot issues, and build strong relationships with customers and colleagues.ResponsibilitiesProvide phone, email, and chat support, efficiently resolving customer issues in collaboration with internal teamsTroubleshoot and diagnose reported problems, working to understand and correct issuesBuild strong relationships with customers and colleagues through timely and professional communicationIdentify, test, and verify issues, providing clear documentation to the development teamParticipate in testing new features and suggest recommendations for product enhancementsSkillsAt least one year of experience in a technical help desk or technical support roleA bachelor's degree in a related discipline is preferred, with education requirements potentially waived based on experiencePractical knowledge of the healthcare industry is a definite plusExceptional written and verbal communication skills, with a charismatic phone presenceAbility to work a flexible 8-hour schedule, providing coverage between 7 AM and 7 PM CST, Monday through FridayFamiliarity with Salesforce and Microsoft TeamsBasic understanding of SQLStrong problem-solving skills with an ability to prioritize tasksInsatiable curiosity for learning how things workExperience in a customer service role within healthcare technologyBenefitsComprehensive benefits package including medical, dental, and vision insuranceCompany OverviewAt Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is http://www.prismdatahub.com.



Apply To This Job