Remote Customer Service Specialist - Dental
We are seeking a remote, full time Customer Support Specialist to join our team! We are a fast growing, family owned business that provides an over-the-counter online dental product and solution to improve the quality of life for denture wearers who struggle with ill-fitting dentures.
You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues.
Responsibilities:
Ā Product application guidance and step by step assistance
Ā Inbound and outbound customer calls to address product inquiries and help place orders
Ā Troubleshoot and work to resolve product or application issues, concerns, and complaints
Ā Document and update customer follow up records
Ā Work cooperatively and efficiently with the team to provide excellent customer service to all customers
Ā Develop and maintain a knowledge base of the evolving products and services
?Qualifications:
Ā Initiative, reliability, dependability, resource-fullness, and a "can do" attitude
Ā Assertiveness and confidence
Ā Respectful demeanor
Ā Ability to take take instruction and be coachable
Ā Previous experience in customer service
Ā Previous experience in dental office a plus
Ā Positive, friendly, patient, and professional demeanor
Ā Ability to build rapport with customers and team members
Ā Ability to deescalate unhappy customers
Ā Excellent written and verbal communication skills
Ā Ability to prioritize and multitask in a fast pace environment
Ā Computer literacy and ability to learn several platforms
Ā Stable High speed internet
Ā Remote work space free of noise and distraction
Ā Technology Savvy
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Ā On-the-job training
Ā Paid time off
Ā Work from home
Shift:
Ā Day shift
Weekly day range:
Ā Monday to Friday
Work setting:
Ā Remote
Experience:
Ā Customer Support & Client Services Occupations: 1 year (Required)
Work Location: Remote
Apply Now
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You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues.
Responsibilities:
Ā Product application guidance and step by step assistance
Ā Inbound and outbound customer calls to address product inquiries and help place orders
Ā Troubleshoot and work to resolve product or application issues, concerns, and complaints
Ā Document and update customer follow up records
Ā Work cooperatively and efficiently with the team to provide excellent customer service to all customers
Ā Develop and maintain a knowledge base of the evolving products and services
?Qualifications:
Ā Initiative, reliability, dependability, resource-fullness, and a "can do" attitude
Ā Assertiveness and confidence
Ā Respectful demeanor
Ā Ability to take take instruction and be coachable
Ā Previous experience in customer service
Ā Previous experience in dental office a plus
Ā Positive, friendly, patient, and professional demeanor
Ā Ability to build rapport with customers and team members
Ā Ability to deescalate unhappy customers
Ā Excellent written and verbal communication skills
Ā Ability to prioritize and multitask in a fast pace environment
Ā Computer literacy and ability to learn several platforms
Ā Stable High speed internet
Ā Remote work space free of noise and distraction
Ā Technology Savvy
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Ā On-the-job training
Ā Paid time off
Ā Work from home
Shift:
Ā Day shift
Weekly day range:
Ā Monday to Friday
Work setting:
Ā Remote
Experience:
Ā Customer Support & Client Services Occupations: 1 year (Required)
Work Location: Remote
Apply Now
For more such jobs please click here!