[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Stewart Title is a global real estate services company recognized for its commitment to employee development and customer service. The Customer Service Specialist will promote Stewart services and provide administrative support to sales teams, ensuring customer success and maximizing revenue.ResponsibilitiesResponsible for answering routine questions and issues about products and services from internal and external customersEffectively resolves inquiries or escalates concerns in a timely fashionUses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processesFollows clearly defined procedures to complete daily tasks and responsibilitiesUses existing procedures to solve straightforward problems without the consistent need to exercise discretionUses basic communication and collaboration skills to address internal and/or external clients and/or team membersIndividual contributor working under direct supervision with little autonomyPerforms all other duties as assigned by managementSkillsHigh school diploma required; Bachelor's preferredEstablished computer skills including a strong knowledge of Word & Excel and basic Windows troubleshooting skillsExperience with SQL Server and Microsoft Remote DesktopDemonstrable CRM proficiencyAdvanced knowledge of Microsoft Word for form codingTypically requires 0-2 years of related work experienceBenefitsA variety of health and wellness insurance options and programsPaid time off401(k) with company matchEmployee stock purchase programEmployee discountsCompany OverviewStewart Title is a global real estate services company. It is a sub-organization of Stewart Title. It was founded in 1893, and is headquartered in Houston, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.stewart.com/.