[Remote] Customer Service Representative - State Farm Agent Team Member

Note: The job is a remote job and is open to candidates in USA. State Farm Agent is seeking a Remote Customer Service Representative to provide exceptional customer experiences and assist with agency tasks. The role requires prior State Farm agency experience and focuses on delivering friendly customer service, responding to underwriting requests, and supporting the agent and sales associates.ResponsibilitiesProvide prompt, accurate, and friendly customer service to our existing clientsRespond to underwriting requestsAnswer agency inbound callsAdd additional lines of insurance at customer requestIdentify gaps in coverage and offer products to properly protect customersAssist in contacting customers to get signature documents returnedAttach documentsAssist with general customer questionsAssist in answering phonesAssist agent and sales associates complete tasks as directedSkillsPrior State Farm experience is requiredPass a state and federal background check that we conduct prior to hireMust have or be willing to obtain property and casualty license (we help with this)Must be dependableMust be proficient with computer functions and have excellent communication skillsGood work ethic and good energyCan adapt to change throughout tenure and be coachableBenefitsBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentComputers, monitors, and phone will be providedWe help with this (property and casualty license)We want to work alongside those who are equally committed to excellence and personal achievementOur team is comprised of results-oriented individuals that are serious about their developmentWe take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careersCompany OverviewAt State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. It was founded in 1922, and is headquartered in West Monroe, Louisiana, USA, with a workforce of 5001-10000 employees. Its website is https://www.pamaccardo.com.