[Remote] Customer Service Representative - Respiratory / Home Care

Note: The job is a remote job and is open to candidates in USA. Respire Homecare Services provides personalized home care services, focusing on the needs of patients and employees. The Customer Service Representative (Intake) is responsible for managing the intake process, ensuring patients receive respiratory equipment and support by handling inquiries, processing orders, and coordinating service delivery.ResponsibilitiesRespond to calls, emails, faxes, and new referrals, ensuring all new orders are acknowledged within 24 hoursProcess respiratory equipment orders accurately and ensure available orders are completed within 72 hoursReview prescriptions, medical records, and required documentation prior to delivery and setupVerify insurance coverage, explain co-pays, deductibles, and coinsurance, and collect required patient paymentsMaintain communication with referral sources, providers, and internal teams to provide order updates and ensure timely serviceCoordinate with warehouse and supply teams to confirm equipment availability and delivery readinessTrack pending orders, follow up on outstanding items, and support timely patient care and successful order completionSkillsHigh school diploma or equivalentPrior data entry experienceStrong typing and 10-key skillsExcellent phone etiquette and customer service skillsHigh attention to detail and accuracyAbility to multitask in a fast-paced environmentAbility to work independently and collaboratively as part of a teamExperience working successfully in a remote work environmentAbility to maintain productivity, professionalism, and communication while working remotelyBenefitsHealth, dental & vision insurance401(k) with employer matchLife insurancePaid time offCompany OverviewRespire Home Care is a newly named brand in the respiratory care space that is comprised of several trusted respiratory care based businesses. It was founded in 2004, and is headquartered in Pontiac, Michigan, USA, with a workforce of 201-500 employees. Its website is https://www.adventhomemedical.com/.