[Remote] Customer Service Representative (Remote Evergreen)

Note: The job is a remote job and is open to candidates in USA. Globe Life is a company dedicated to empowering its employees and fostering a supportive work culture. They are seeking a Customer Service Representative to provide exceptional customer service by handling inquiries and issues promptly and professionally, ensuring high customer satisfaction and adherence to operational standards.ResponsibilitiesAssist with daily call volume (service level takes priority)Provide accurate resolutions to customer inquiries in a professional and courteous mannerEnsure customer needs are met on every interaction (phone, email, written correspondence, etc.)Meet Quality Assurance Requirements and other key performance metricsAll other duties as assignedExcellent verbal & written communication skillsExcellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectionsProficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use. Ability to learn new computer systemsKnowledge of customer service principles and practicesTeamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the teamCustomer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectationsMust possess and professional and friendly attitude and be able to quickly develop a rapport with customersHave flexibility in your scheduleMust be detail-orientedAbility to professionally handle and resolve escalated issuesMonday to Friday schedules, no weekend phone schedulesSkills1 year of customer service experience in a similar roleHigh school diploma or equivalentHeavy computer and phone usageAbility to sit 90% of the workdayWillingness to work shift work and overtime is requiredExcellent verbal & written communication skillsExcellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectionsProficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business useKnowledge of customer service principles and practicesTeamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the teamCustomer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectationsMust possess a professional and friendly attitude and be able to quickly develop a rapport with customersHave flexibility in your scheduleMust be detail-orientedAbility to professionally handle and resolve escalated issuesReliable and predictable attendance of your assigned shiftAbility to work full time and/or part time based on the position specificationsBenefitsCompetitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Company OverviewGlobe Life is an insurance company. It was founded in 1951, and is headquartered in Oklahoma City, Oklahoma, USA, with a workforce of 1001-5000 employees. Its website is https://www.globelifeinsurance.com.