Business Operations Associate

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.Metabase is looking for a Business Operations Associate to run our customer billing and renewals operations. The role will sit within our Business Operations and Finance team, which ensures that things run smoothly for our customers and other internal teams.You will own billing and renewal operations for our 4000+ customers across 20+ countries. This will range from the day-to-day work of setting up new customers and responding to billing queries, to the big picture of automating our processes and enabling us to grow efficiently.In addition, you will manage some of the back office processes which ensure things run smoothly for our customers, such as maintaining our SOC2 compliance and assisting in configuring contracts for new customers.This is a great opportunity for a driven generalist with strong project management and quantitative skills, who wants to get exposure to the operations of a rapidly-growing business. We are a small team, so you should be prepared to roll up your sleeves and get stuck in where you are needed. Responsibilities Manage billing queries from our customers around the worldSet up new Enterprise customer accounts, and work with our Sales team to manage Enterprise customer renewalsAssist Sales by configuring contracts for Enterprise customersFollow-up with customers who are behind on paymentManage and maintain our SOC2 compliance, including project-managing our annual auditWork with our Product and Engineering teams to automate our billing processes, identifying areas for improvement and writing clear, concise requirements documentsDevelop financial and operational reports About you 3+ Years in operations, finance, or a consulting role.Strong preference for prior experience in a fast-paced startup environment. Highly organized and able to juggle competing prioritiesStrong quantitative skills.You should be able to resolve complex billing issues and analyze datasets to draw conclusions.Excel / Google Sheets fluency is a must.Strong communication skills and customer sensitivity. You will be working directly with a wide range of customers and stakeholders.Drive to improve the status-quoA logical problem-solverBA/BS, ideally in a quantitative fieldBased in the US, Canada, or the UKLow-ego attitude: no job should be too small or too largeNice-to-have: some knowledge of SQL Additional Information We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.E-Verify Participation Notice (English/Spanish)Right to Work Notice (English/Spanish)

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