[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. ABC Legal Services is the national leader in service of process, with a focus on advancing technology and business processes. They are seeking a Customer Support Specialist to address and resolve customer questions and issues, ensuring the best possible customer experience while managing multiple priorities in a remote setting.ResponsibilitiesRespond to customer support tickets, including answering questions and resolving issues related to existing ordersManage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders onlineRespond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the fieldDocument issues in ConfluenceVisit court dockets for information on case filing and occasionally pull filed papersPerform other job-related duties as assignedSkillsHigh school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phoneTechnology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferredDocument manipulation experienceAbility to read, write, and speak EnglishAbility to transcribe information, review an order, investigate issues and implement solutionsAbility to perform repetitive tasks with accuracyAbility to maintain a high level of work product in often stressful situationsAbility to anticipate issues and circumvent themAbility to implement new processes and changes and improve performanceTyping speed of at least 55 wpmBenefitsHealth, Dental, Vision insurance401(k) with company matchingPaid time off7 Paid company holidays4 Floating holidays per-yearLife Insurance and AD&D InsuranceLong Term DisabilityHealth Care Reimbursement Flexible Spending AccountDependent Care Flexible Spending AccountEAP (Employee Assistance Program)Pet InsuranceCompany OverviewABC Legal Services is a legal services company that provides managing compliance risk services. It was founded in 1974, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is http://abclegal.com.