[Remote] Customer Service Representative - Remote
Note: The job is a remote job and is open to candidates in USA. Local Splash is a Local SEO Company seeking a Customer Service Representative to be the face of the company. This role involves answering inbound calls and assisting clients with account matters, including orders, billing, and cancellations.ResponsibilitiesProvide support to client incoming & outgoing phone calls & emailsRespond to client voice messages & emailsAccount UpdatesData EntryDaily OperationsProactive Support with Client CallsTrack Metrics & DataIssue Identification and EscalationSkillsType 30-50 WPMSales experience/abilityExcellent communication skillsAdvanced computer skillsCustomer support skillsAdvanced knowledge of ExcelAttendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate mannerHigh School Diploma (or GED or High School Equivalence Certificate)Google Ads CertifiedAdvanced knowledge of local SEOBackground in Quality ControlBasic knowledge of Google Docs and SpreadsheetsGoogle Ads knowledge/backgroundExcellent communication skills - in SpanishCompany OverviewLocal Splash is the leading local SEO service that specializes in getting our clients high rankings in local search engine results. It was founded in 2004, and is headquartered in Fountain Valley, California, USA, with a workforce of 51-200 employees. Its website is http://www.localsplash.com.