[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Xanterra Travel Collection is known for its unique travel experiences, and they are seeking a Customer Service Representative to support Windstar Cruises. This remote position involves assisting Travel Advisors and Guests with reservations and providing exceptional customer service through various communication channels.ResponsibilitiesConduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracyProcess reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation systemApply company policy effectively to bookingsProvide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all timesAct as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contactsAssist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookingsPerform sales call backup to Reservations in peak calls time, as directed by managementAdhere to company policy and procedureDemonstrate a strong functional knowledge of the Windstar productAdvise supervisor of all problems and recommended resolution in a timely mannerAssist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar SystemsOther duties as assigned by managementSkillsMust have access to a hard wired internet connectionConduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracyProcess reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation systemApply company policy effectively to bookingsProvide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all timesAct as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contactsAssist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookingsPerform sales call backup to Reservations in peak calls time, as directed by managementAdhere to company policy and procedureDemonstrate a strong functional knowledge of the Windstar productAdvise supervisor of all problems and recommended resolution in a timely mannerAssist Guest's or Travel advisors in troubleshooting on MyWindstar or related external Windstar SystemsOther duties as assigned by managementCruise or tour operations / reservations experience preferred but not requiredPrevious customer service experience preferredMust be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing mannerCapability to organize and manage multiple tasks simultaneouslySelf-starter with excellent task management skillsA basic understanding in all Microsoft Office programsBenefitsMedical, Dental & VisionHSA & FSALife & DisabilityAccident, Hospital & Critical IllnessPet InsuranceVacation, Sick Time and paid Holidays401(k) with Company MatchEmployee Assistance PlanEducation AssistanceEmployee Discounts & Travel DealsWindstar will provide all the equipment you will need!Company OverviewXanterra Travel Collection is the largest operator of lodges, restaurants, and other concessions at national and state parks in the United States. It was founded in 1876, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 5001-10000 employees. Its website is http://www.xanterra.com/.