General Manager
As a General Manager, you’ll put your professional and personal skills to work as you manage an entire restaurant. You’ll be responsible for bringing the most out of the Managers, Team Leaders and Team Members that work for you as they deliver excellence again and again to our customers. Being a Manager at Whataburger is an incredibly important job. You’ll serve as both a restaurant leader and a team member. You’ll work hard to serve the customers in your restaurant and to make each individual on your team reach their fullest potential.
Priority
Family Members
They are an essential part of our Whataburger Family and will be treated as such. When the family members are happy and love their job then our customers will love coming to our restaurants.
Customer Service
Make sure that all customers are leaving “Highly Satisfied”
Perform table touches and make sure that the customers know that their business is greatly appreciated.
Food Prep & Delivery
Whataburger strives to “Serve the Highest Quality Product” each and every time a food item leaves the back line.
Responsibilities
Ensure Quality Standards
No expired product
No “Hold to Sold”
Communicate Issues with Area Manager
Maintain Cleaning and Sanitation Procedures
2 Boil outs a week
Filter every 12 hours
No clutter anywhere – everything in place
All dry storage shelving on wheels – moved In/Out when needed
Family members constantly cleaning, even when it looks clean
Dumpster area spotless
Grease bin –maintained
Manager should have schedule submitted to you by 3p.m. Wednesday
Food Ordering
Approve all orders for Sygma and Flowers
Overall Management of Restaurant
Requires min employees per shift even on low volume (will be discussed with Area Manager)
Any employees that does not meet all uniform standards, including all management will be sent home, no exception.
GM work schedules will vary to what’s needed within the unit.
Request for Holiday weekend must be approved by your supervisor prior to scheduling.
Deposits must be taken to the bank Three (3) a day. No exceptions!
New hires must have all paperwork (Emcentrix completion, back office, food handlers card) prior to receiving a uniform.
Always have a positive attitude. A simply “Hi” to your employees can change their attitude for the better
Effective communication skills
Must be able to remain calm during a stressful time and keep the employees at ease
Responsible
Uniform must be presentable
Personable with employees
Able to motivate employees
Give the employees something to strive for
Ability to listen
Must be open minded
Must inspire
Must create unity
Focus on the job at hand
Willingness to learn