[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. American Income Life is committed to empowering employees and fostering a caring culture. They are seeking a Customer Service Representative to provide excellent customer service by explaining policy coverage and assisting with claim payments.ResponsibilitiesHeavy phone contact with policyholders, providers, and interested third partiesProcess policyholder requests from correspondence, phone calls, and emailsReview and maintain new and revised procedures regarding policy informationMaintain department standards for the number of calls, average handle, and time managementSkillsHigh school diploma or equivalent requiredCustomer service background and strong phone skillsExcellent written and oral communicationExcellent organization skillsMust be able to maintain confidentialityExcellent alpha and number recognition skillsDemonstrated mathematical abilitiesBasic PC skillsAbility to handle high-stress situations calmly and with tact and professionalismStrong decision-making skills with the ability to analyze situations and make logical conclusionsMust be able to type at least 30WPMSome college preferredAt least one year of office experience preferredTelecommunications experience is a plusA background in life and Health insurance, as well as knowledge of insurance operations, is desiredBenefitsCompetitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including a pension plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Company OverviewGlobe Life is an insurance company. It was founded in 1951, and is headquartered in Oklahoma City, Oklahoma, USA, with a workforce of 1001-5000 employees. Its website is https://www.globelifeinsurance.com.