Remote Customer Service Representative - Overnight Shift
Join our team at Access2Care, a leading provider of non-emergency medical transportation services, and enjoy a rewarding career with opportunities for growth and development. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring seamless transportation services for our clients and their members.
Job Overview:
Company: Access2Care (soon to be part of MTM, a company that values diversity, inclusion, and belonging)
Compensation: Competitive salary starting at $15.00/hour with performance-based wage increases
Position: Full-time Remote Customer Service Representative - Overnight Shift
Start Date: Immediate openings available
Location: Remote (work from home)
Job Responsibilities:
Answer incoming calls from clients, members, and medical facilities to schedule non-emergency medical transportation
Maintain a professional, caring, and courteous demeanor with all callers
Track specific passengers and trip progress as requested
Adhere to all company policies and procedures
Perform other duties as assigned
Requirements and Qualifications:
High School Diploma, GED, or equivalent required
6 consecutive months of previous customer service experience within the last 4 years required
Ability to learn and work independently
Effective oral, written, and interpersonal communication skills
Proficient with Microsoft Outlook, Word, and Teams
Ability to multitask on a computer
Preferred Knowledge and Skills:
Prior experience in a high call volume center
Work from Home Requirements:
Designated private, secure, and quiet work area
High-speed internet that meets or exceeds connectivity requirements
Direct connection to modem or router (Wi-Fi prohibited)
Equipment provided by the company (for work-related use only)
Benefits and Perks:
Competitive salary with performance-based wage increases
Group healthcare plan
401k with matching company contribution
Flexible Spending account
Paid time off
Company training and career advancement opportunities
Overtime opportunities and incentive program
Bilingual hourly rate increase
How to Apply:
Ready to join our team? Click the "Apply Now" button to start your application. We look forward to hearing from you!
Apply Now
Apply Now
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with a disability.
Apply Now
Job Overview:
Company: Access2Care (soon to be part of MTM, a company that values diversity, inclusion, and belonging)
Compensation: Competitive salary starting at $15.00/hour with performance-based wage increases
Position: Full-time Remote Customer Service Representative - Overnight Shift
Start Date: Immediate openings available
Location: Remote (work from home)
Job Responsibilities:
Answer incoming calls from clients, members, and medical facilities to schedule non-emergency medical transportation
Maintain a professional, caring, and courteous demeanor with all callers
Track specific passengers and trip progress as requested
Adhere to all company policies and procedures
Perform other duties as assigned
Requirements and Qualifications:
High School Diploma, GED, or equivalent required
6 consecutive months of previous customer service experience within the last 4 years required
Ability to learn and work independently
Effective oral, written, and interpersonal communication skills
Proficient with Microsoft Outlook, Word, and Teams
Ability to multitask on a computer
Preferred Knowledge and Skills:
Prior experience in a high call volume center
Work from Home Requirements:
Designated private, secure, and quiet work area
High-speed internet that meets or exceeds connectivity requirements
Direct connection to modem or router (Wi-Fi prohibited)
Equipment provided by the company (for work-related use only)
Benefits and Perks:
Competitive salary with performance-based wage increases
Group healthcare plan
401k with matching company contribution
Flexible Spending account
Paid time off
Company training and career advancement opportunities
Overtime opportunities and incentive program
Bilingual hourly rate increase
How to Apply:
Ready to join our team? Click the "Apply Now" button to start your application. We look forward to hearing from you!
Apply Now
Apply Now
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with a disability.
Apply Now