[Remote] Customer Service Representative - Insurance

Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. The role involves assisting members with questions related to AAA memberships and providing personalized solutions in a fast-paced environment. Responsibilities Answer inbound calls and assist members with questions related to AAA memberships Deliver personalized, proactive solutions and recommend valuable products and services Engage with members using strong communication and a friendly, problem-solving mindset Think quickly and critically to resolve issues—this is not a scripted environment Navigate multiple systems and tools while actively listening and multitasking Maintain a positive, can-do attitude in a fast-paced and evolving environment Participate in ongoing coaching and development to continually enhance your performance Skills Prior customer service experience (recent call center experience preferred) Spanish fluency is a plus! Excellent communication skills (written, verbal, and listening) Ability to multitask and navigate computer systems in real time A flexible, 'can-do' mindset and willingness to adapt to change High school diploma or GED Ability to pass a background check and drug screening Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232 Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided) Recent call center experience preferred Benefits Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!) Company Overview AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is