Remote Customer Service Representative | Innovative Answering Assistance | Handshake
Job description
Job Title: Remote Customer Service Representative
Company: Innovative Answering Assistance
Location: Remote
Deliver Meaningful Customer Experiences — From Home
At Innovative Answering Assistance, we specialize in providing high-quality customer support for leading home service brands. We're currently hiring Customer Service Representatives to join our remote team and deliver exceptional service on behalf of multiple Neighborly-owned brands—a global leader in home services.
If you're motivated, reliable, and energized by helping people, this is your chance to work in a fast-paced, supportive environment where your voice makes a difference.
What You’ll Do:
Handle 80+ inbound calls daily in a fast-paced, high-volume environment
Use scripted communication to provide consistent, accurate, and friendly service
Assess customer needs, resolve concerns, and schedule appointments efficiently
Accurately enter data into our customer management systems
Listen actively and communicate with empathy and professionalism
What We’re Looking For:
2+ years of call center or customer-facing experience preferred, but not required
Fluent English communication (spoken and written); bilingual Spanish-English candidates highly encouraged to apply
Tech-savvy with basic knowledge of navigating single or multi-screen setups
Excellent listening, verbal, and written communication skills
Detail-oriented with accurate data entry and multitasking abilities
Availability to work at least one weekend, day per week
A quiet, interruption-free home office environment
Hours of Operation:
We are actively hiring for shifts between 7:00 AM – 11:00 PM Eastern Time. Scheduling flexibility, especially for evenings and weekends, is highly valued.
Job Title: Remote Customer Service Representative
Company: Innovative Answering Assistance
Location: Remote
Deliver Meaningful Customer Experiences — From Home
At Innovative Answering Assistance, we specialize in providing high-quality customer support for leading home service brands. We're currently hiring Customer Service Representatives to join our remote team and deliver exceptional service on behalf of multiple Neighborly-owned brands—a global leader in home services.
If you're motivated, reliable, and energized by helping people, this is your chance to work in a fast-paced, supportive environment where your voice makes a difference.
What You’ll Do:
Handle 80+ inbound calls daily in a fast-paced, high-volume environment
Use scripted communication to provide consistent, accurate, and friendly service
Assess customer needs, resolve concerns, and schedule appointments efficiently
Accurately enter data into our customer management systems
Listen actively and communicate with empathy and professionalism
What We’re Looking For:
2+ years of call center or customer-facing experience preferred, but not required
Fluent English communication (spoken and written); bilingual Spanish-English candidates highly encouraged to apply
Tech-savvy with basic knowledge of navigating single or multi-screen setups
Excellent listening, verbal, and written communication skills
Detail-oriented with accurate data entry and multitasking abilities
Availability to work at least one weekend, day per week
A quiet, interruption-free home office environment
Hours of Operation:
We are actively hiring for shifts between 7:00 AM – 11:00 PM Eastern Time. Scheduling flexibility, especially for evenings and weekends, is highly valued.