[Remote] Customer Service Representative II

Note: The job is a remote job and is open to candidates in USA. Abacus Service Corporation is a global organization seeking a dedicated individual to join their remote team as a Customer Service Representative II. In this role, you will manage customer service activities, resolve issues affecting orders, and enhance supply chain processes while ensuring customer satisfaction.ResponsibilitiesManage and resolve issues affecting multiple orders/customers, leading cross-functional meetingsHandle day-to-day customer service activities, including order entry, expedited orders, and customer creditsLead continuous improvement projects and manage high-volume promotional activitiesCommunicate effectively with all levels of the organization and external partnersAct as a liaison between departments and customers to ensure timely and accurate order processingSkillsHigh School diploma or GED equivalentAt least one year in a customer-facing roleStrong customer service and relationship-building skillsExcellent problem-solving, analytical, and communication skillsAbility to work independently in a fast-paced environmentUndergraduate degree in Business Administration, Logistics, or Supply ChainThree years in a customer-facing role, preferably in a call centerKnowledge of supply chain, order management, and customer services processesExperience with CCNA Product Supply system, Salesforce, and SAPBenefitsInnovative technology and a competitive benefits package starting on day oneBe part of a global organization where you can learn and growCompany OverviewAbacus Service Corporation is provides IT solutions for global health care businesses. It was founded in 2004, and is headquartered in Southfield, Michigan, USA, with a workforce of 201-500 employees. Its website is http://www.abacusservice.com.