[Remote] Customer Service Representative I (Remote)

Note: The job is a remote job and is open to candidates in USA. Utica National Insurance Group is a nationally recognized property & casualty insurance carrier with 1,400 employees across the United States. They are seeking a Customer Service Representative I to process new business, renewals, endorsements, and billing transactions while maintaining effective communication with internal and external stakeholders.ResponsibilitiesProcess new business, renewals and endorsements and billing transactions according to established department policies and proceduresCommunicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processingMaintains detailed policy documentation and updates customer information as necessaryRate endorsements/transactions for multiple lines of businessDevelops and maintains positive customer relations and coordinates with various functions within the companyPerform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory workOrder reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etcMaintain acceptable productivity and quality levels established by managementPerform all tasks with direction of supervisorPerforms other duties as assignedConforms with all corporate policies and proceduresSkillsEducation: Associate's degree preferred; insurance training or basic insurance courses desirableExperience: Less than 2 years in an agency or insurance company preferredSkills: Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptabilityBenefitsMedical and Prescription Drug BenefitDental BenefitVision BenefitLife Insurance and Disability Benefits401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)Health Savings Account (HSA)Flexible Spending AccountsTuition Assistance, Training, and Professional DesignationsCompany-Paid Family LeaveAdoption/Surrogacy Assistance BenefitVoluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet InsuranceStudent Loan Refinancing ServicesCare.com Membership with Back-up Care, Senior SolutionsBusiness Travel Accident InsuranceMatching Gifts programPaid Volunteer DayEmployee Referral Award ProgramWellness programsPersonal Insurance DiscountCompany OverviewUtica National Insurance Group is a Top 100, nationally recognized insurer providing personal and commercial insurance products and services, with the second-largest errors and omissions business in the United States. It was founded in 1914, and is headquartered in New Hartford, NY, US, with a workforce of 1001-5000 employees. Its website is https://www.uticanational.com.