[Remote] Customer Service Representative-Film and Television

Note: The job is a remote job and is open to candidates in USA. Breakdown Services is seeking a dynamic Customer Service Representative who enjoys a variety of tasks and responsibilities. The right candidate will assist clients in the film and television industry, providing customer support and contributing to service improvements.ResponsibilitiesCustomer support for Actors, Talent Representatives, Casting Directors and FilmmakersEmail, phone, and chat supportLiaison with Casting regarding their projectsProofread, write and copy editOutreach, seminars and demos: train new users and participate in educational seminars and eventsProvide technical support and instruction on how to navigate our site and services (one-on-one and to larger groups)Work with our other offices to provide a cohesive customer support experienceStay up-to-date on new product features, and site improvementsSkillsDynamic personality with a passion for customer serviceWorking knowledge of the film/tv industryAbility to assist clients with a variety of tasks and responsibilitiesExperience in customer support for Actors, Talent Representatives, Casting Directors, and FilmmakersProficient in email, phone, and chat supportAbility to liaise with Casting regarding their projectsSkills in proofreading, writing, and copy editingExperience in outreach, seminars, and demosAbility to train new users and participate in educational seminars and eventsProvide technical support and instruction on how to navigate the site and servicesAbility to work with other offices to provide a cohesive customer support experienceStay up-to-date on new product features and site improvementsBased in CaliforniaBenefitsAll team members are currently working REMOTELYCompany OverviewBreakdown Services provides online resource as the primary distributor of casting breakdowns. It was founded in 1971, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is http://breakdownservices.com/.