[Remote] Customer Service Representative (Bilingual Spanish Required)

Note: The job is a remote job and is open to candidates in USA. Early Learning Coalition of Palm Beach County, Inc. is dedicated to empowering families and is seeking a compassionate Customer Service Representative. This role involves being the first point of contact for callers seeking support, handling a high volume of inbound calls, scheduling appointments, and providing information about community resources.ResponsibilitiesHandling a high volume of inbound calls with professionalism and empathyScheduling appointments and responding to client and provider inquiriesProviding general information on available community resourcesAccurately gathering details and entering information into various databasesManaging email communication and updating recordsAssisting providers with questions or requestsSkillsBilingual proficiency in English & Spanish - Required (read, write, speak)High school diplomaMinimum 6 months of call center or customer service experience, especially with high call volumeStrong verbal and written communication skillsExcellent data entry and typing skills (swift and accurate)High reliability with consistent attendance and punctualityAbility to handle confidential information with sensitivityCompassionate, empathetic mindset with a customer-first approachStrong customer service and communication skillsProficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issuesAssociate DegreeBenefitsCompetitive pay, benefits and opportunities for growth.Company OverviewOur Mission: Building community-wide commitment for comprehensive, high-quality early learning environments that benefit the children and families of Palm Beach County. It was founded in 1999, and is headquartered in Boynton Beach, Florida, USA, with a workforce of 51-200 employees. Its website is http://www.elcpalmbeach.org.