[Remote] Customer Service Representative (Bilingual Spanish Required)

Note: The job is a remote job and is open to candidates in USA. Early Learning Coalition of Palm Beach County, Inc. is dedicated to empowering families and is seeking a compassionate Customer Service Representative. This role involves being the first point of contact for callers, handling inquiries, scheduling appointments, and providing information about community resources. Responsibilities Handling a high volume of inbound calls with professionalism and empathy Scheduling appointments and responding to client and provider inquiries Providing general information on available community resources Accurately gathering details and entering information into various databases Managing email communication and updating records Assisting providers with questions or requests Skills Bilingual proficiency in English & Spanish – Required (read, write, speak) High school diploma Minimum 6 months of call center or customer service experience, especially with high call volume Strong verbal and written communication skills Excellent data entry and typing skills (swift and accurate) High reliability with consistent attendance and punctuality Ability to handle confidential information with sensitivity Compassionate, empathetic mindset with a customer-first approach Strong customer service and communication skills Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues Associate Degree Benefits Opportunity to make a real impact in the lives of children and families. Collaborative, mission-driven team environment Competitive pay, benefits and opportunities for growth. Company Overview Our Mission: Building community-wide commitment for comprehensive, high-quality early learning environments that benefit the children and families of Palm Beach County. It was founded in 1999, and is headquartered in Boynton Beach, Florida, USA, with a workforce of 51-200 employees. Its website is