**Experienced Customer Service Representative – Remote Opportunity in Texas**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we may have the purr-fect opportunity for you to join our award-winning customer service organization at blithequark. As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is revolutionizing the way pet parents shop for their furry friends. We're seeking a full-time, motivated Customer Service Representative to join our team and help us continue to exceed our customers' expectations. In this role, you'll have the opportunity to work from home in Texas, with a starting wage of $15.50 per hour and opportunities to learn and further develop your skills while working remotely. **About blithequark** blithequark is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're a team of pet lovers who are dedicated to helping pet parents find the best products and services for their furry friends. Our company culture is built on a foundation of empathy, kindness, and a willingness to learn and grow. We're committed to creating a work environment that's inclusive, supportive, and empowering, where every team member has the opportunity to thrive and reach their full potential. **What You'll Do** As a Customer Service Representative at blithequark, you'll be responsible for engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your key responsibilities will include: * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration * Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills and knowledge **What You'll Need** To be successful in this role, you'll need to possess the following qualifications and skills: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure that you have a seamless and productive remote work experience, you'll need to meet the following technical requirements: * A work area that's large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience * A work area that's acceptable for webcam use * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed) * A cell phone or tablet that can be used for two-factor authentication through Okta Verify **Why Join blithequark Customer Service?** At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe that every team member has the potential to grow and develop their skills and knowledge, and we're committed to providing ongoing training and development opportunities to help you achieve your goals. Some of the benefits of joining our customer service team include: * YOU BELONG: We're a company that values diversity and inclusion, and we're committed to creating a work environment that's welcoming and supportive of every team member. * YOU CAN GROW: We're a company that's passionate about developing our team members' skills and knowledge, and we're committed to providing ongoing training and development opportunities to help you achieve your goals. * YOU CAN MAKE A DIFFERENCE: We're a company that's dedicated to making a positive impact on the lives of our customers and their pets, and we're committed to creating a work environment that's empowering and supportive. * YOU WILL GET SUPPORT: We're a company that's committed to providing ongoing support and resources to our team members, including training and development opportunities, mentorship, and a comprehensive benefits package. * YOU WILL GET REWARDED: We're a company that's committed to recognizing and rewarding our team members' hard work and dedication, with competitive wages, medical and dental insurance, 401k, and other benefits. **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you. Please apply to this role through our website, and we'll be in touch to discuss your qualifications and experience further. Apply Job! Apply for this job