[Remote] Customer Service Representative - Behavioral Health

Note: The job is a remote job and is open to candidates in USA. HireTalent is a staffing and recruiting firm seeking a Customer Service Representative for a non-clinical Behavioral Health role. This position involves assisting members with benefits, eligibility, provider referrals, and intake assessments through inbound calls, requiring strong communication and multitasking skills to ensure excellent customer service.ResponsibilitiesAnswer inbound calls from members and providers regarding behavioral health services and benefitsRegister participants, create case files, and document interactions accuratelyEducate members on benefits, eligibility, and available resourcesConduct intake assessments and identify potential risk concernsProvide provider referrals and assist members with accessing careVerify eligibility, coverage dates, and benefit informationProcess authorizations and support claims-related activitiesHandle complaints, grievances, and follow-up requestsNavigate multiple systems while assisting customersDeliver first-call resolution through effective problem-solvingSkillsStrong empathy, communication, and active listening skillsProficiency with computers, typing, and multi-system navigationAbility to multitask, prioritize, and work independentlyStrong problem-solving and organizational skillsCustomer service experience required; call center and healthcare experience preferredBachelor's degree in Psychology, Social Work, Mental Health, Public Health, Health Coaching, Community Health, Family Communications, or a related fieldNon-clinical role; no professional license requiredCall center and healthcare experience preferredCompany OverviewHireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support. It was founded in 1997, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://hiretalent.com.