[Remote] Customer Service Representative - AVMA Professional Liability

Note: The job is a remote job and is open to candidates in USA. Risk Strategies Company is a part of Arrowhead Intermediaries, specializing in insurance distribution. The Customer Service Representative for AVMA Professional Liability provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information.ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a professional, courteous and timely mannerEscalate complex issues to senior team members or management as neededResearch and resolve customer questions related to coverage, claims, billing, and policy detailsMaintain accurate records of customer interactions and transactionsIdentify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or SupervisorPerform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate partyMeet production quotas and quality standards as set forth by managementSkillsMinimum education of a high school diploma or equivalent1 to 2 years of customer service or call center experienceStrong communication and problem-solving skillsAbility to work in a fast-paced environment and handle multiple tasksInsurance, healthcare or veterinary reception or animal-related customer service is a strong advantageProperty & Casualty (IL) preferred or ability to obtainCompany OverviewRSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group. It was founded in 1997, and is headquartered in Boston, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.risk-strategies.com.