Call Center Team Lead
Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best in class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can’t wait to meet you!
Call Center Team Lead: Reports to the Call Center Supervisor.
Key Responsibilities:
• Provide coaching and feedback to frontline schedulers in regards to improved behavior, quality, accuracy, technique and final output. Catching Schedulers doing things right and correcting behavior where there is room to improve a behavior.
• Making sure your Schedulers are where they are supposed to be, in the status they should be in.
• Manage staff’s daily schedule and coordinate lunch and break schedules.
• Attend all required team meetings and in-service training sessions.
• Working with your team to ensure accuracy is job one.
• Manage daily reports regarding prior day goals and targets.
• Make outbound calls, takes inbound calls and/or works with patients in person to schedule patients for radiological exams.
• Ensuring that your team members appropriately and professional answers telephone calls within 2 rings.
• Ensures that your team is asking pertinent questions and explaining exam preparation procedures to patients.
• Making sure that your team is greeting patients in a professional, interested and pleasant manner.
• Verify your team’s accuracy of patient’s information in the EMR.
• Cross train personnel and become proficient in additional duties as requested by Leadership.
• Assist with the training of new team members.
• Work closely with other personnel to promote team work and foster a positive environment.
• Complete special projects or assignments as requested by the Call Center Supervisor / Manager or leadership team.
• Perform all other scheduling related duties accurately, efficiently, and in a timely manner.
• This role would be in the West Valley of Phoenix with the ability to work some remotely.
Skills & Competencies
• Where possible, create customer delight and exceed customer expectations in keeping with the company’s code of conduct and positive culture.
• You will work with a dedicated workstation, projection unit, job fair banners and booth equipment.
• Embrace the company’s values, policies, procedures, guidelines relative to departmental and inter-departmental operations. Participation in reoccurring training and personal development.
• Strives to meet and exceed the standards of practices/performance expectations in the workplace and helping others around you to do the same.
Benefits: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.
Apply Now
Call Center Team Lead: Reports to the Call Center Supervisor.
Key Responsibilities:
• Provide coaching and feedback to frontline schedulers in regards to improved behavior, quality, accuracy, technique and final output. Catching Schedulers doing things right and correcting behavior where there is room to improve a behavior.
• Making sure your Schedulers are where they are supposed to be, in the status they should be in.
• Manage staff’s daily schedule and coordinate lunch and break schedules.
• Attend all required team meetings and in-service training sessions.
• Working with your team to ensure accuracy is job one.
• Manage daily reports regarding prior day goals and targets.
• Make outbound calls, takes inbound calls and/or works with patients in person to schedule patients for radiological exams.
• Ensuring that your team members appropriately and professional answers telephone calls within 2 rings.
• Ensures that your team is asking pertinent questions and explaining exam preparation procedures to patients.
• Making sure that your team is greeting patients in a professional, interested and pleasant manner.
• Verify your team’s accuracy of patient’s information in the EMR.
• Cross train personnel and become proficient in additional duties as requested by Leadership.
• Assist with the training of new team members.
• Work closely with other personnel to promote team work and foster a positive environment.
• Complete special projects or assignments as requested by the Call Center Supervisor / Manager or leadership team.
• Perform all other scheduling related duties accurately, efficiently, and in a timely manner.
• This role would be in the West Valley of Phoenix with the ability to work some remotely.
Skills & Competencies
• Where possible, create customer delight and exceed customer expectations in keeping with the company’s code of conduct and positive culture.
• You will work with a dedicated workstation, projection unit, job fair banners and booth equipment.
• Embrace the company’s values, policies, procedures, guidelines relative to departmental and inter-departmental operations. Participation in reoccurring training and personal development.
• Strives to meet and exceed the standards of practices/performance expectations in the workplace and helping others around you to do the same.
Benefits: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.
Apply Now