[Remote] Customer Service Representative - Accredo - Remote

Note: The job is a remote job and is open to candidates in USA. Accredo Specialty Pharmacy is dedicated to supporting patients with rare and complex conditions. As a Customer Service Representative, you will be the primary point of contact for patients, managing inbound calls, coordinating medication deliveries, and providing crucial information with a high level of professionalism and care.ResponsibilitiesManage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and careCoordinate and schedule medication shipments to ensure timely deliveryProvide updates on order status and answer questions clearly and accuratelySupport payment collection or co-pay assistance when applicableTransfer calls to appropriate departments when specialized support is neededUse sound judgment to resolve customer concerns and de-escalate challenging situationsMaintain accuracy and efficiency while meeting performance and quality expectationsAdapt to changing processes, systems, and patient needs in a fast-paced environmentSkillsAt least 6 months of customer service experienceHigh school diploma or equivalencyStrong verbal communication skills and ability to explain information clearlyDemonstrated ability to work in a fast-paced, high-volume call environmentReliable internet access and a distraction-free home workspaceAbility to attend and complete full training without absencesExperience in a remote call center environmentExperience in Healthcare, Pharmacy, or Benefits-related RolesBenefitsEmployees have access to a comprehensive benefits package designed to support health, financial security, and work-life balance.This role offers opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.Company OverviewAccredo® Specialty Pharmacy goes beyond the prescription, it provides deeply personalized care for individuals living with chronic, complex, and rare conditions that require specialty medications. It was founded in 1996, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.accredo.com/.Company H1B SponsorshipAccredo Specialty Pharmacy has a track record of offering H1B sponsorships, with 1 in 2026, 4 in 2025, 2 in 2023, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.