[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. APCO Holdings is a company that partners with dealerships across North America to provide innovative vehicle protection products and services. They are seeking a Customer Service Representative to be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support, while ensuring high service standards.ResponsibilitiesHandle a high volume of inbound calls while maintaining strong service levelsAnswer questions about coverage, contracts, and claims from customers, dealers, and repair facilitiesResolve customer issues or route inquiries to the appropriate department when neededMaintain accurate and consistent documentation in company systemsCommunicate with key stakeholders to ensure a smooth and positive claims experienceMonitor call queues and maintain agent availability through proper system usageAnticipate customer needs and deliver solutions with professionalism and empathySkillsHigh school diploma or equivalentPrevious customer service experience (call center experience preferred)Ability to navigate computer systems and maintain accurate documentationStrong verbal and written communication skillsBenefitsComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and company holidaysOpportunities for career growth and internal advancementA collaborative and supportive team environmentCompany OverviewAPCO Holdings is a leading provider of F&I solutions, automotive protection products, and dealer services, supporting automotive, RV, marine, and powersports dealers, as well as financial institutions nationwide. It was founded in 1984, and is headquartered in Norcross, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://apcoholdings.com/.