[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to building a more connected and compassionate health experience. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring high levels of customer satisfaction through effective communication and problem-solving. The role involves actively listening to customer needs, resolving inquiries, and educating customers about available resources.ResponsibilitiesActively listen and be an advocate for customers, understand their needs and provide guidance and supportResolve customer inquiries and issues efficiently while documenting all interactionsEducate customers about available resources and assist them in navigating their optionsAnticipate customer needs and provide proactive solutions to enhance satisfactionCollaborate with team members and other departments to address service issues and improve outcomesDocument all customer correspondence and maintain confidential records of patient informationFollow policies, procedures, and the CVS/Aetna Code of ConductSkills6+ months of customer service experienceBasic computer skillsMust live in Arizona, Colorado, Montana, New Mexico, Utah, Wyoming, Idaho, Oregon, Washington, or NevadaHigh-speed internet access with adherence to workplace model and potential telework agreementsWillingness to work specific hours, with flexibility1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role1+ years of claims, provider, dental, medical or other related healthcare experienceMicrosoft office experience preferredBenefits$2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.Medical, dental, and vision coveragePaid time offRetirement savings optionsWellness programsOther resources, based on eligibilityNew colleague orientation to learn about our company and your role.Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.A supportive and inclusive culture that will allow for continuous learning and growth.Ongoing coaching and mentoring support.Equipment and resources needed to complete assigned work.Company OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.