[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. SANY America is seeking a friendly and dependable Customer Service Representative to join their team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive experience.ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person in a professional and courteous mannerListen carefully to customer concerns and provide timely, accurate solutionsAssist customers with product information, account inquiries, orders, returns, and service requestsResolve customer complaints with patience, empathy, and a problem-solving mindsetMaintain accurate records of customer interactions and transactionsCollaborate with team members and other departments to address customer needs effectivelyFollow company policies and procedures while delivering exceptional serviceIdentify opportunities to improve the customer experience and share feedback with managementSkillsHigh school diploma or equivalent requiredStrong verbal and written communication skillsExcellent listening and interpersonal skillsAbility to remain calm and professional in challenging situationsStrong attention to detail and organizational skillsComfortable using computers, customer management systems, and standard office softwarePositive attitude and willingness to learnPrevious customer service experience is preferred but not requiredBenefitsSupportive and collaborative work environment.Opportunities for training, growth, and career development.Competitive compensation and benefits package.Company OverviewSany America is a machinery company that provides crawler cranes, hydraulic excavators, and motor graders. It was founded in 2006, and is headquartered in Peachtree City, Georgia, USA, with a workforce of 201-500 employees. Its website is http://sanyamerica.com.Company H1B SponsorshipSANY America has a track record of offering H1B sponsorships, with 6 in 2025, 6 in 2024, 6 in 2023, 7 in 2022, 7 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.