[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Hired by Matrix, Inc is seeking a Customer Service Representative to join their team in a fully remote capacity. The role involves answering phone calls from potential and existing customers and transferring them to the appropriate department based on their needs.ResponsibilitiesAnswer phone calls from potential and existing customersAsk specific questions to determine the reason for the call and then transfer to the appropriate departmentSkillsCall center experience requiredExcellent communication skillsIntermediate knowledge of computer applicationsMust have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handleRequired to provide own equipmentTraining is conducted with cameras on, so a webcam is required during the first 2 weeksMust demonstrate to maintain a productive, interruption-free remote work environmentInternet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via Ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTIONCore i3 with 8GB of RAM or higherCandidate must have a minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.netMust have a minimum of Windows 10 on computerMust have modem connection - Must be hardwired to your computer via Ethernet cableHome computer, monitor and headset that will allow agent to answer calls. Must allow required software to be uploaded to their computer, and have USB headset that is CxOne/NICE compatible for incoming customer interactionsThis is a fully remote position. Open to review resumes from applicants located in these markets: AR, AZ, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, ND, NH, OH, OK, TX, WI, and WYWe are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to applyCan be selected to work any 8hr shifts that can start as early as 12:30pm EST or ending as late as 2:00am EST. Possible shifts: 12:30-9:00pm, 1:30pm-10:00pm, 3:30pm-12:00am and 5:30pm-2:00am. Please note: Cannot choose work schedule, but will be able to provide a shift preference during interview. Must be available to work on the 2nd and 3rd shift and at least one day of the weekendCompany OverviewHired by Matrix is a staffing and recruiting company specializing in administrative, clerical, and marketing staffing services. It was founded in 1986, and is headquartered in Glen Rock, New Jersey, USA, with a workforce of 201-500 employees. Its website is http://hiredbymatrix.com.