[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Lawn Doctor is a company focused on providing excellent lawn care services, and they are seeking a Customer Service Representative to manage customer accounts and ensure high-quality support. The role involves building long-term relationships with customers, addressing their inquiries, and collaborating with internal teams to meet customer expectations.ResponsibilitiesManage an assigned portfolio of customer accounts by addressing customer questions, concerns, making service adjustments, taking payments and following up on outstanding balances in a timely mannerAct as the primary point of contact for customer communication while building and maintaining long-term, professional relationshipsCollaborate closely with team members to ensure customer expectations are metUphold Lawn Doctor’s standards of professionalism and serviceFollow the Entrepreneurial Operating System (EOS) and work with team members to meet department KPI’sSkillsPrevious account management or client relationship experience requiredExperience handling payments and managing account collectionsStrong communication, organization, and follow-through skillsAbility to manage multiple accounts and priorities effectivelyCustomer-focused mindset with attention to detailComfortable working independently and collaborativelySpanish speaking (preferred but not required)Benefits401(k)Company partiesPaid time offCompetitive pay based on experienceStructured onboarding and ongoing trainingOpportunities for professional growth within a locally owned and operated businessSupportive, values-driven team environmentCompany OverviewLawn Doctor is a consumer service company that offers lawn maintenance, shrub care and pest control services. It was founded in 1967, and is headquartered in Holmdel, New Jersey, USA, with a workforce of 501-1000 employees. Its website is https://www.lawndoctor.com.