[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Murtech Staffing & Solutions is a company dedicated to improving lives through better sleep. As a Sleep Apnea Coach, you'll be responsible for guiding patients through their sleep therapy journey by providing expert coaching, education, and support to enhance patient compliance and health outcomes.ResponsibilitiesProvide expert coaching and compassionate support to sleep apnea patients throughout their treatmentEducate patients about their therapy equipment, usage, and benefits to encourage adherence and engagementCommunicate with patients across various platforms (phone, email, video, etc.) to ensure consistent, high-quality interactionMonitor patient progress using cloud-based systems and offer tailored solutions to address challengesContribute to continuous improvement by sharing feedback and collaborating with the teamRepresent our brand with enthusiasm, professionalism, and integrity in every interactionSkillsHigh school diploma or equivalentStrong computer skills, and written/oral communication skillsExperience working remotelyFamiliarity with cloud-based systems such as AirView, Care Orchestrator, and iCodeConnectAbility to work independently while thriving in a collaborative environmentExcellent problem-solving abilitiesCompany OverviewOUR MISSION Murtech strives to be the premier provider of staffing solutions, consulting and placement services to Fortune 1000 Companies throughout the country. It was founded in 2000, and is headquartered in Independence, Ohio, USA, with a workforce of 51-200 employees. Its website is https://www.murtechstaffing.com.