[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. More Staffing LLC is seeking a dedicated and detail-oriented Customer Service Representative to join their team. This role will primarily focus on handling email inquiries from customers and utilizing CRM software to provide efficient and accurate responses, ensuring timely resolutions and high levels of customer satisfaction.ResponsibilitiesRespond to customer inquiries via email in a clear, professional, and timely mannerUtilize Rich Panel CRM to manage customer interactions, track inquiries, and ensure all communication is documented accuratelyAddress customer concerns, issues, and requests, providing relevant solutions or escalating when necessaryStrive to maintain high levels of customer satisfaction by providing exceptional service, ensuring issues are resolved efficientlyGain a strong understanding of the company’s products and services to offer informed responses to customer inquiriesEnsure accurate data entry in the CRM system and assist with generating reports when requiredDemonstrate strong written communication skills, with the ability to respond to inquiries within 24 hoursSkillsProven experience in a customer service role, preferably with email support experienceFamiliarity with CRM software, experience with Richpanel is a plusStrong written communication skills, with the ability to communicate complex information clearly and professionallyAbility to manage and prioritize multiple tasks while handling approximately 25 to 30 emails per dayStrong problem-solving skills and the ability to work independentlyAttention to detail and a proactive approach to customer servicePositive, friendly attitude with a focus on delivering exceptional customer experiencesCompany OverviewYour Talent Does More. 𝘚𝘵𝘢𝘳𝘵𝘪𝘯𝘨 𝘕𝘰𝘸. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.morenow.co.