[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Clarity Partners is a recognized company in Chicago, known for being one of the best places to work. They are seeking a fully remote Customer Service Representative responsible for providing support to customers via phone and email, specifically addressing inquiries related to billing and charges.ResponsibilitiesAct as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emailsProvide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocolsWalk the customer through and explain billing types, charges, and ratesThoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situationDirect unresolved and out of scope issues to the next level of support personnel or to the proper departmentPromote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism alwaysProvide accurate information on billing types, charges, rates, and municipal requirementsSkills1-3 years of experience servicing customers within a call center and billing environmentExhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanorProficiency in EnglishComputer literate with pc knowledge and the ability to navigate through multiple applications effortlesslyEffective keyboarding and computer skills with the ability to type at least 35 wpm minimumMust commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absencesMust have a strong attention to detail, time management and organizational skills to achieve quality work performanceHighschool diploma or GED requiredCompany OverviewClarity Partners is an information technology company specializing in custom application development and website development services. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is http://claritypartners.com.



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