[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. UNIZON Taskforce Technology is seeking customer-focused Service Center Assistants to support Mastercard cardholders. The role involves providing exceptional customer service via phone and email, resolving inquiries efficiently, and ensuring compliance with established service level agreements (SLAs).ResponsibilitiesRespond to customer inquiries via telephone and email regarding Mastercard programs and servicesDeliver exceptional customer service while maintaining professionalism and empathyResolve customer issues efficiently and strive for first-contact resolutionAccurately document customer interactions and capture required informationManage customer escalations and route issues appropriately when necessaryNavigate multiple systems and applications simultaneously while assisting customersMeet established performance metrics, quality standards, and service level agreements (SLAs)Adhere to company policies, procedures, compliance requirements, and data privacy standardsCollaborate effectively with team members and participate in ongoing training and knowledge-sharing activitiesSkillsHigh School Diploma or GED requiredMinimum 1 year of call center or customer service experienceFluency in English and either Spanish or Brazilian PortugueseExcellent verbal and written communication skillsStrong problem-solving and critical-thinking abilitiesAbility to multitask and work effectively in a fast-paced environmentStrong organizational skills and attention to detailAbility to work independently while maintaining high productivity and quality standardsProficiency with Microsoft Office applicationsStrong computer and internet navigation skillsAbility to quickly learn and utilize customer service and CRM platformsExperience managing multiple systems and applications while handling customer interactionsExperience supporting banking, financial services, credit card, or customer support environmentsExperience working in a bilingual customer service roleStrong customer retention and relationship-building skillsCompany OverviewUnizon Taskforce Technology provides staffing and recruitment process outsourcing services for creative and technology roles. It was founded in 2021, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://unizontechnology.com.