Remote Customer Service Representative

Role Snapshot:

Position: Remote Customer Service Representative
Company: Workwarp (Supporting Aeetna)
Location: Remote
Start Date: Immediate openings available
Compensation: Competitive Salary



As a Remote Customer Service Representative, you will be the voice of Aeetna, providing exceptional phone support to our Medicaid members and suppliers. You'll handle a variety of inquiries, including eligibility, supplier changes, ID card requests, and more. We are committed to delivering outstanding customer experiences, and strong communication skills are essential for success.


Responsibilities include:

Responding to inbound calls from members and suppliers, addressing inquiries related to benefits, eligibility, services, prior authorization, additional benefits and programs, etc.
Maintaining a reliable high-speed internet connection with a wired Ethernet link. Wi-Fi is not permitted.
The organization provides hardware and training.



Required Skills:

Excellent verbal and written communication skills; ability to meet performance standards, participation requirements, and call quality objectives.
Proven ability to work independently and telecommute.



Preferred Skills:

Experience working in a call center environment.
Familiarity with Medicaid and Federal health insurance.




BENEFITS:

Healthcare:** Comprehensive medical, dental, and vision coverage, with options for FSAs and HSAs.
Wellness Programs:** Employee well-being initiatives including gym discounts, health challenges, and access to wellness resources.
Retirement Plans:** 401(k) plan with company match.
Life Insurance:** Basic and supplemental life insurance options.
Disability Benefits:** Short-term and long-term disability coverage.
Paid Time Off:** Vacation, personal days, and sick leave.
Tuition Assistance:** Potential for tuition reimbursement programs.
Employee Assistance Program (EAP): Confidential counseling and support services.
Flexible Work Arrangements:** Potential for flexible work hours or remote work, depending on the role and department.
Professional Development:** Training programs, workshops, and opportunities for career advancement.
Employee Discounts:** Discounts on Aeetna products and services, as well as partner discounts.
Wellness Rewards:** Potential for wellness-related rewards.




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