[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. HGS is a global leader in customer experience management, and they are seeking a Customer Service Representative to enhance customer interactions. The role involves communicating with customers through inbound calls, selling products and services, and providing exceptional customer experiences in a fast-paced environment. Responsibilities Communicate with customers through inbound calls You’ll sell, upsell, and cross-sell, identify the unique needs of each customer Deliver maximum value when selling products and services such as Cable TV, Satellite TV, Internet, Phone and more Identify customer needs through active listening to answer questions and make product recommendations based on the customers' needs No customer prospecting. No outbound calling. We will do that for you! Sales Professionals receive 20-40 inbound customer prospects per day in a fast-paced, call center environment Your goal is to close the sale in just one call by using a consultative and customer-focused approach Use multiple computer systems to research products, services, common problems and solutions offered Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time Creating a 'WOW' factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators Skills You are at least 18 years of age You have a High School Diploma or equivalent You have at least 6 months of customer service experience and you understand the value of coaching / feedback Demonstrate a caring, supportive and friendly nature in every interaction You're computer savvy, comfortable sitting at a desk and working with multiple monitors You're familiar with Android and IOS mobile applications You're results oriented and comfortable providing customers with recommendations and solutions Benefits Best in class medical, dental, vision benefits Tuition Reimbursement Refer-A-Friend bonuses Employee assistance programs Flexible Schedule Options Career advancement in a fast growing organization People focused environment where you’ll make lifetime connections and friendships Company Overview HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence. It was founded in 2000, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship HGS has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 5 in 2021, 43 in 2020. Please note that this does not guarantee sponsorship for this specific role.