[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. bswift is a company transforming benefits administration with state-of-the-art technology and services. The Service Center Customer Service Representative will support clients and their employees by answering inquiries about benefits plans, processing transactions, and resolving issues.ResponsibilitiesAnswer incoming calls and chats from customers about their employer’s benefits plansEducate and advise callers on their benefits, the system, and all related processesProcess enrollment related transactions and take ownership of issues through resolutionResearch customer requests and follow up with customers as neededDocument information into a client system to track customer interactions and solutionsSkillsStrong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understandAbility to retain information on fundamental benefit plan conceptsTechnical skills: Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and WordAbility to use dual monitorsCustomer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environmentAdvocate Mindset: Reduces customer effort - Problem solves on behalf of the customer and resolves customer issues per business protocolProfessional demeanor: Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environmentAbility to communicate efficiently and effectively with all levels of personnelSchedule flexibility within Service Center hours of operation is requiredHigh School degree, requiredCandidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CSTWeekend hours may also be requiredVirtual Work Environment Requirements: This position is 'work at home' and candidate must have a home environment that meets the minimum company requirements: A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouseIf children are at home, they must have other dedicated supervisionInternet connectivity requirements: High speed internet required with ability to connect company provided computer via Ethernet cable to home routerMinimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)The following are NOT acceptable alternatives to a wired high speed internet connection: WiFi, WiMax, Satellite, Cellular, Wireless or HotspotWorking from public internet locations (such as Starbucks) or outside your home officeAssociate degree or equivalent experience, preferredBenefitsComprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.Remote first, Office friendly environment! No time to commute? No problem!Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.Company OverviewBswift is a cloud-based technology that streamlines all aspects of benefits, HR, and payroll administration. It was founded in 1996, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://bswift.com.



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