[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Guidehouse is a company focused on providing managed services, and they are seeking a Customer Service Representative to assist with patient account inquiries. The role involves answering customer service calls, resolving issues, and facilitating communication between departments to ensure proper handling of patient accounts. Responsibilities Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner Answer the calls timely without drops/abandons Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution Facilitate resolution by referring the matter to the issue/content expert Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter Resubmit Corrected Claims and supporting documentation as need for the patient experience Communicate with other organizational departments to ensure proper handling of patient accounts Communicates issues to management timely and performs other duties as assigned by direct supervisors Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills Skills High school diploma or GED 0-2 years of prior relevant experience Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills 1 - 3 years related or general knowledge of payor-specific or medical specialty billing Dialer experience Bilingual (English/Spanish) Live in 50 mile radius of Birmingham, AL Benefits Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Company Overview Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting. It was founded in 2018, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Guidehouse has a track record of offering H1B sponsorships, with 25 in 2025, 20 in 2024, 29 in 2023, 49 in 2022, 50 in 2021, 59 in 2020. Please note that this does not guarantee sponsorship for this specific role.