[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. CRBN Pickleball is a fast-growing pickleball paddle company seeking a Customer Experience Representative. This role will be the first point of contact for customers, focusing on delivering excellent customer service and engaging with customers across various platforms. Responsibilities Answering customer questions via phone, email, and live chat Processing phone orders, returns, warranty claims, and exchanges Engaging with customers on Discord and social media to answer questions and solve problems Tracking returns, customer complaints, and other important customer metrics Skills Highly motivated Tech-savvy Pride in delivering an excellent customer experience Growth mindset Ability to multi-task and perform multiple different functions as needed Knowledge of ticketing systems and project management tools Eager to learn new apps Ability to engage with passionate customers Willingness to talk about pickleball Ability to handle difficult situations Prior experience in online customer service or the pickleball or sports industry Familiarity with Shopify Familiarity with ClickUp Familiarity with Reamaze Familiarity with Slack Familiarity with Aircall Familiarity with Discord Benefits Stipend for your home office setup Support for local pickleball club dues Paid vacation Sick time Health insurance 401(k) Company Overview CRBN Pickleball is a sporting-goods company that designs, manufactures, and sells carbon-fiber pickleball paddles. It was founded in 2020, and is headquartered in Costa Mesa, California, USA, with a workforce of 11-50 employees. Its website is