[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, focusing on creating a connected and compassionate health experience. The Customer Service Representative will engage with customers, assisting them with their benefits and claims while ensuring high levels of customer satisfaction through effective communication and problem-solving.ResponsibilitiesActively listen and be an advocate for customers, understand their needs and provide guidance and supportResolve customer inquiries and issues efficiently while documenting all interactionsEducate customers about available resources and assist them in navigating their optionsAnticipate customer needs and provide proactive solutions to enhance satisfactionCollaborate with team members and other departments to address service issues and improve outcomesDocument all customer correspondence and maintain confidential records of patient informationFollow policies, procedures, and the CVS/Aetna Code of ConductSkills6+ months of customer service experienceBasic computer skillsMust reside in the PST, MST, CST or ESTHigh School Diploma, GED, or equivalent experienceHigh-speed internet access with adherence to workplace model and potential telework agreementsWillingness to work specific hours, with flexibility1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role1+ years of claims, provider, dental, medical or other related healthcare experienceMicrosoft office experience preferredBenefitsAffordable medical plan options401(k) plan (including matching company contributions)Employee stock purchase planNo-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coachingBenefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibilityCompany OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.



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