[Remote] Customer Service Rep, REM

Note: The job is a remote job and is open to candidates in USA. Lincare is a company that focuses on patient care and support, and they are seeking a Customer Service Representative to work closely with medical professionals and advocate for chronic patients. The role involves providing solutions, monitoring orders, and collaborating with various departments to ensure patient satisfaction.ResponsibilitiesProvide outcome-based solutions for our physician referral sources and existing patient populationSubmit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departmentsPrepare and analyze the billing and setup paperwork for patient servicesWork closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organizationRecommend potential products or services to management by collecting patient information and analyzing customer needsActively participate in the training of new customer service and sales personnelSkillsWork directly with medical professionals and physicians to facilitate patient careAdvocate for and work in lockstep with chronic patientsWork for an organization that rewards success and fosters a culture of promotionProvide outcome-based solutions for our physician referral sources and existing patient populationSubmit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departmentsPrepare and analyze the billing and setup paperwork for patient servicesWork closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organizationRecommend potential products or services to management by collecting patient information and analyzing customer needsActively participate in the training of new customer service and sales personnelCompany OverviewLincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians' It was founded in 1990, and is headquartered in Clearwater, Florida, USA, with a workforce of 10001+ employees. Its website is http://www.lincare.com.