[Remote] Customer Service Rep – Automotive (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization that prioritizes a people-first culture and is seeking a Customer Service Rep – Automotive for a remote position. In this role, you will provide customer support through inbound and outbound calls, resolving routine problems and questions regarding the company's products and services.ResponsibilitiesProvide inbound customer support using a call flow guideHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and/or servicesDeliver expert customer experiences…with a smileSkills1+ year of customer service experienceOpen availabilityA high school diploma or GEDA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong computer navigation skills and PC knowledgeA desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)High Speed internet (no wireless/hotspots or satellite) and a smartphoneBenefitsIncentives that align with individual and company performanceBenefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay "early," when you want itPaid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.