[Remote] Customer Service Partner

Note: The job is a remote job and is open to candidates in USA. Allianz Trade in North America is a trusted insurance and asset management company. The Customer Service Partner will manage and resolve client requests and issues while supporting the Direct Sales Force to enhance business production.ResponsibilitiesAnswers customer requests over the phone or email on various topics across all core functions with a sense of urgencyWorks closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partnersManages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distributionResponsible for managing collection of past due invoices and other policy items for assigned portfolioIdentifies process improvements based on exposure to client issues and concerns that directly impact retention and new business productionSupport implementation of Voice of the Customer initiatives in the regionSkillsBachelor's Degree required1-2 years of Customer service or administrative experienceStrong people skills and ability to manage external customers including broker partners and internal agentsHigh level of organizationHigh level of computer literacy with an ability to quickly acclimate to new systemsExceptional internal & external client service mentalityExcellent trouble shooting skillsAbility to assimilate and apply information from multiple functionsExcellent written and verbal communication skillsExcellent technical and analytical skillsProven ability to manage multiple work functions in a high volume settingSelf motivated & team playerSpanish speaking is a plusLooking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processesBenefitsCompetitive compensationAnnual bonus eligibility and/or commission structure opportunities401(k) discretionary match of up to 6%Flexible work schedulesHealth and wellness benefitsPaid time off for vacation, illness, Birthday Day Off and Volunteer Day OffTuition ReimbursementFamily care resources, including fertility and adoption benefitsCompany OverviewAllianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of Surety bonds, debt collection processes, e-commerce credit insurance, structured trade credit and political risk. It was founded in 1883, and is headquartered in Baltimore, Maryland, US, with a workforce of 501-1000 employees. Its website is https://www.allianz-trade.com/en_US.html?utm_medium=social&utm_source=linkedin&utm_campaign=linkedin_homepage .



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