[Remote] Customer Service NPWT Process REMOTE

Note: The job is a remote job and is open to candidates in USA. Rotech Healthcare Inc. is a national leader in home healthcare, providing essential medical equipment and services to empower patients. They are seeking a dedicated Negative Pressure Wound Therapy Process Customer Service Representative to support customers by handling tasks related to patient care and reimbursement, ensuring accuracy and quality throughout the process.ResponsibilitiesBrings ideas for process or efficiency improvements to supervisorBuilds relationships with locations, field management, patients and referral sourcesCertain functions require outbound calling and data entryCollects co-pays and deductible amountsConducts insurance verification and eligibility for services/productsConducts patient satisfaction calls and acts as patient advocate to resolve questions or concernsDevelops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelinesDevelops and maintains working knowledge of current products and services offered by the companyMaintains accuracy and quality control throughout patient contact and data inputManages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperworkObtains authorization and qualification documentationPrepares complete and accurate files for Billing DepartmentProcesses new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfactionProcesses work orders to field locations and coordinates timely fulfillment of products and services orderedProvides education to referral sources, patients and employees on qualifications for service and 3rd party billingProvides product/service information by answering questions, offering assistanceProvides technical assistance to customers as requiredProvides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodiesWorks extensively with eIntake proprietary systemPerforms other duties as assignedSkillsHigh school diploma or GED equivalent, requiredBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable lawsDrug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Experience in medical field and administrative record management, preferredExperience with medical billing practices and of billing reimbursement, preferredKnowledge of insurance policies and requirements, preferredMedical terminology, preferredOne year of related work experience, preferredStrong customer service background, preferredBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions *(as applicable)*Commissionfor Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement*(as applicable)*Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsCompany OverviewRotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home. It was founded in 1981, and is headquartered in Orlando, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://rotech.com.