[Remote] Customer Service (Job ID: VR750)

Note: The job is a remote job and is open to candidates in USA. InsideOut is a company seeking to hire a Customer Service representative. The role involves handling inbound calls for U.S.-based home services businesses, taking detailed notes during conversations, and maintaining high attention to detail while representing the client professionally.ResponsibilitiesHandle inbound calls for U.S.-based home services businesses such as cleaning companies, electricians, plumbers, landscapers, etcRepresent the client as if you are part of their office team, answering calls pleasantly with a smile and using the client’s standard greetingTake detailed call summary notes during each conversation, including customer contact information, reason for inquiry, and any other relevant informationSend complete and accurate call summary notes to the client after each callMaintain high attention to detail to avoid typos or missing informationTraining will be provided on answering questions and booking appointments using the client’s CRM/scheduling platformSkillsC1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFTInternet speed of at least 40 Mbps with low latencyComputer with at least 6 cores, 12 threads, and 8 GB RAMReliable backup power sourceAbility to multitask: handle calls, take detailed notes, and send follow-up messages or emailsConfident in communicating directly with U.S.-based clients to confirm directions or receive feedbackStrong attention to detail and accuracy in all tasksMotivated, hard-working, and eager to add valueWillingness to learn and adapt to client processesPrevious BPO or call center experience preferredExperience working from home is a plus but not requiredCompany OverviewInside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.